Terms of Use

Privacy

Your use of the Site is subject to our Privacy Notice, which describes how we collect, use, and share information. Please review it at www.baofootspa.com/privacy-notice.

Electronic communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you opt in to receive text messages from us, message and data rates may apply, and you may opt out at any time by replying STOP.

Appointments, memberships, and packages

Appointments booked through the Site are subject to our Appointment Policy, available at www.baofootspa.com/appointmentpolicy, including our cancellation and no show terms. Appointments may be canceled or modified without charge up to 24 hours before the scheduled appointment time; late cancellations, changes, and missed appointments may result in charges as described in the Appointment Policy and, for members, in the Membership Terms and Conditions, including a $50 fee per affected appointment for Unlimited Members.

Memberships and packages are governed by our Membership Terms and Conditions, available at www.baofootspa.com/membership-terms-conditions, which include the automatic renewal terms, billing details, and cancellation instructions required by California law. In the event of a conflict between these Terms and the Membership Terms and Conditions with respect to a membership, the Membership Terms and Conditions control.

Your account and client portal

Booking and client account services are provided through our third party scheduling platform. If you create an account or use the client portal, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You may not assign or transfer your account to any other person. Please notify us promptly of any unauthorized use of your account. We reserve the right to refuse service, cancel appointments made in violation of our policies, or terminate accounts in our reasonable discretion.

Children and minors

We do not knowingly collect personal information, online or offline, from children under the age of thirteen. If you are under 18, you may use the Site only with the involvement and permission of a parent or legal guardian.

Products, purchases, and returns

Final sale items. For health and hygiene reasons, all skincare, body care, bath, and personal care products, edible items, and any intimate or sanitary goods are final sale and are not eligible for return or exchange, except as provided below for defective or damaged items. Gift cards, series packages, and memberships are not returnable; memberships are governed by our Membership Terms and Conditions. Items purchased on sale or at a promotional discount are also final sale.

Other retail merchandise. Retail items that are not personal care products may be returned within 30 days of purchase, provided the item is unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase.

Defective or damaged items. If a product arrives defective or damaged, we will replace it or refund it. Contact us within 30 days of purchase.

How to return an item. Eligible returns may be made in person at either BAO Foot Spa location, or by mail. To start a mail return, email us at returns@baofootspa.com with RETURN and your order number in the subject line, and include the reason for your return in the body of the email. Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original method of payment. Please allow several business days for the credit to post; if a refund appears delayed, check with your card issuer or bank before contacting us, as posting times vary. Full details are in our Return Policy at www.baofootspa.com/return-policy.

Gift cards. Gift cards issued by BAO Foot Spa do not expire and are not subject to service fees. In accordance with California law, any gift card with a remaining balance of less than ten dollars ($10) is redeemable in cash upon request.

Links to third party sites and services

The Site may contain links to third party websites and services, including our booking platform, gift card provider, and payment processors (“Linked Services”). Linked Services are not under our control, and we are not responsible for their content, policies, or practices. Links are provided for your convenience, and their inclusion does not imply our endorsement. Certain services offered through the Site are delivered by third parties, and by using those services you acknowledge that we may share information with those providers as needed to deliver the service you requested, consistent with our Privacy Notice.

Permitted use and intellectual property

You are granted a limited, non exclusive, non transferable, revocable license to access and use the Site in accordance with these Terms. You agree not to use the Site for any unlawful purpose, or in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of it, and not to obtain or attempt to obtain any materials or information through means not intentionally made available through the Site.

All content on the Site, including text, graphics, logos, photographs, and the compilation of that content, as well as any software used on the Site, is the property of BAO Foot Spa or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not modify, publish, transmit, reverse engineer, sell, create derivative works from, or otherwise exploit any Site content, in whole or in part, without our express written permission. Your use of the Site does not grant you any ownership of, or license to, any content except as expressly stated in these Terms.

Reviews, feedback, and submissions

We welcome your feedback. If you submit reviews, testimonials, comments, photos, suggestions, or other materials to us or through the Site (“Submissions”), you retain ownership of your Submissions, but you grant BAO Foot Spa a worldwide, royalty free, perpetual license to use, reproduce, edit, publish, and display your Submissions in connection with our business, including in marketing, and to publish your first name in connection with your Submission. You represent that you own or control all rights to your Submissions and that they do not violate the rights of any third party. We are under no obligation to use any Submission and may remove any Submission at any time. No compensation will be paid for the use of Submissions.

You agree that any Submission will not be defamatory, harassing, obscene, infringing, or unlawful, and will not contain viruses or other harmful code. We reserve the right to remove any content and to disclose information as necessary to comply with applicable law, regulation, legal process, or governmental request.

International users

The Site is operated from our offices in the United States. If you access the Site from outside the United States, you are responsible for compliance with all local laws.

Indemnification

You agree to indemnify, defend, and hold harmless BAO Foot Spa and its officers, directors, employees, and agents from any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of the Site, your violation of these Terms, your violation of any rights of a third party, or your violation of any applicable laws or regulations. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Dispute resolution and binding arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first. Before initiating any formal proceeding, you agree to first contact us at hello@baofootspa.com and give us a good faith opportunity to resolve the dispute informally within 30 days.

Agreement to arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our products or services that cannot be resolved informally shall be resolved by final and binding arbitration before a single neutral arbitrator, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Location and governing law. For any claim arising in California brought by a California consumer, the arbitration will take place in Los Angeles County, California (or another location we mutually agree on, including by videoconference), and California substantive law will apply, consistent with California Civil Code section 1799.208.

Small claims option. Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies. If these Terms require a dispute to be arbitrated and the dispute may be adjudicated under the California Small Claims Act, you have the option to have the dispute heard in small claims court.

Fees. Payment of arbitration filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules.

Exceptions. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters relating to intellectual property or unauthorized access to the Site, and nothing in this section waives your right to seek public injunctive relief in any forum where such a waiver would be unenforceable under California law.

Your right to opt out. You may opt out of this arbitration provision by emailing hello@baofootspa.com within 30 days of the date you first accept these Terms, with your name, contact information, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms.

Survival. This arbitration provision shall survive the termination of these Terms.

Class action waiver

To the fullest extent permitted by law, any arbitration under these Terms will take place on an individual basis only. You and BAO Foot Spa agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and the arbitrator may not consolidate more than one person’s claims. This waiver does not apply to, and shall not be construed to waive, any claim for public injunctive relief that cannot be waived under applicable law; any such claim shall be decided by a court after all arbitrable claims have been resolved. If any portion of this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request, and only that claim or request, shall be severed and decided by a court, and all other claims shall proceed in arbitration.

Termination and access restriction

We reserve the right, in our reasonable discretion, to terminate or restrict your access to the Site or any portion of it at any time, without notice, for conduct that violates these Terms or is otherwise harmful to BAO Foot Spa or other users.

Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Subject to the Dispute Resolution and Binding Arbitration section above, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California for all disputes arising out of or relating to the use of the Site.

General

No joint venture, partnership, employment, or agency relationship exists between you and BAO Foot Spa as a result of these Terms or your use of the Site. Our performance of these Terms is subject to existing laws and legal process, and nothing in these Terms limits our right to comply with governmental, court, and law enforcement requests relating to your use of the Site. If any part of these Terms is determined to be invalid or unenforceable, that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original, and the remainder of these Terms shall continue in effect. These Terms, together with our Privacy Notice, Appointment Policy, Return Policy, and Membership Terms and Conditions, constitute the entire agreement between you and BAO Foot Spa with respect to the Site and supersede all prior communications and proposals between you and BAO Foot Spa with respect to the Site. It is the express wish of the parties that these Terms and all related documents be written in English.

Changes to these Terms

We reserve the right to update these Terms from time to time. The most current version will be posted on this page with its effective date and will supersede all previous versions. Your continued use of the Site after changes become effective constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.