Return Policy
What can be returned, what cannot, and how to send something back.
At BAO Foot Spa, we take great care in selecting and preparing our retail products. Because most of our products are personal care items, our return policy is as follows. This policy applies to retail product purchases. For our policies on spa services and treatments, please see our Appointment Policy. For memberships, please see our Membership Terms and Conditions.
Final sale items
For health and hygiene reasons, the following items are final sale and are not eligible for return or exchange:
- Skincare, body care, bath, and personal care products, including foot soaks, scrubs, creams, butters, and oils
- Edible items
- Intimate or sanitary goods
The following are also not eligible for return or refund:
- Gift cards
- Series packages
- Memberships (governed by our Membership Terms and Conditions)
- Items purchased on sale or at a promotional discount
Defective or damaged items
If a product arrives defective or damaged, we will gladly replace it or refund it. Please contact us within 30 days of purchase at returns@baofootspa.com with RETURN and your order number in the subject line, and include a description of the issue in the body of the email. For online orders, a photo of the item helps us resolve things faster.
Other retail merchandise
Retail items that are not personal care products may be returned within 30 days of purchase, provided the item is unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase. If 30 days have gone by since your purchase, we are unable to offer a refund or exchange.
How to return an item
In person. Eligible returns may be made at either of our locations during business hours:
Beverly Hills, CA 90212
Santa Monica, CA 90403
By mail. Email us first at returns@baofootspa.com with RETURN and your order number in the subject line, then mail your item to: BAO Foot Spa, 1225 Wilshire Blvd., Santa Monica, CA 90403. You are responsible for return shipping costs, which are non refundable. For items over $75, we recommend a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and to notify you of the approval or rejection of your refund. Approved refunds are issued to your original method of payment. Please allow several business days for the credit to post. If a refund appears delayed, check with your card issuer or bank first, as posting times vary, and then contact us at returns@baofootspa.com if it still has not arrived.
Gift cards
Gift cards issued by BAO Foot Spa do not expire and are not subject to service fees. In accordance with California law, any gift card with a remaining balance of less than ten dollars ($10) is redeemable in cash upon request.
Anything else about a return
Effective as of August 8, 2026.